Return policy
Kamay – www.kamay.ch
Last updated: 01.03.2026
1. Products made to order
Kamay products are made to order, specifically for each customer. This means that no stock is held in advance. This production method helps limit overproduction and reduce environmental impact.
2. Right of withdrawal
In accordance with European regulations, customers residing in the European Union have 14 days from receipt of the product to exercise their right of withdrawal, without having to justify their decision. This period also applies to European countries outside the European Union.
To exercise this right, the customer must send us a return request to our email address: contact@kamay.ch
3. Return conditions
To be eligible for a refund:
- The product must be returned within 14 days of notification of the return.
- It must not be used
- It must be in perfect condition
- It must be returned in its original packaging.
Any product that is damaged, incomplete or shows signs of use cannot be refunded.
4. Return costs
Return shipping costs are the responsibility of the customer, except in cases of manufacturing defects or errors on our part. We recommend using a trackable shipping method.
Kamay cannot be held responsible in case of loss of the return package.
5. Reimbursement
After receiving and verifying the returned product, the refund will be issued within 14 days via the original payment method.
Initial shipping costs are non-refundable, except in the case of an error attributable to Kamay.
6. Defective Products
If your product has a manufacturing defect, please initiate the procedure via the return link and attach explanatory photos.
After validation, Kamay will be able to offer a replacement or a refund.
7. Customized Products
If, in the future, certain products are subject to specific personalization at the request of the customer, they will not be eligible for a refund, except in the case of a proven defect.